SECTION 1 - ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Flat Roof Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
SECTION 2 - CREDIT CARDS
We accept the following credit cards: American Express, Visa, MasterCard,and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
SECTION 3 - ORDER SHIPPING POLICY
Most orders received before 11:00 AM central time will ship the same day, provided the product ordered is in stock. Most orders received after 11:00 AM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or major holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Flat Roof Solutions or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Orders weighing 151 lb or more are shipped via common carrier. Please be sure that your delivery address will be able to accommodate a large semi truck allowing room for delivery and turn around. If your ship to address is inaccessible, you will be responsible for any change of address or re delivery fees.
The shipping company will call you to schedule a delivery date and time. Common carrier deliveries must be signed for, so please be available. In addition, the shipping company will not unload the merchandise. If the merchandise is too heavy to lift, it is your responsibility to provide the unloading method. Lift gate services are available at additional cost.
SECTION 4 - OUT OF STOCK PRODUCTS
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
SECTION 5 - TAXES
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of TN.
SECTION 6 - TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Flat Roof Solutions shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Flat Roof Solutions shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Flat Roof Solutions shall immediately issue a credit to your credit card account in the amount of the incorrect price
SECTION 7 - LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Flat Roof Solutions is not responsible for the operation of or content located on or through any such site.
SECTION 8 - COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Flat Roof Solutions. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
SECTION 9 - WARRANTY
Products are warrantied against factory defects, UV degradation and weather-ability. In no event shall Flat Roof Solutions be held responsible for any labor costs of removing or replacing the membrane. Flat Roof Solutions will not be held responsible for product failure in the event of improper installation.
SECTION 10 - OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Flat Roof Solutions signs them or not. We reserve the right to make changes to this site and these Conditions at any time.